Kiosk mode unlocking
Introduction
Your Touchify Player application no longer automatically synchronizes your content? You can't connect the application anymore? You can't exit kiosk mode? This article helps you troubleshoot the application in case of blocking.
Show tools
Depending on the application configuration, tools may be accessible by long-pressing the screen. If the toolbars are locked, click successively on the 4 corners of the screen, starting from the top left corner, clockwise.
If a password has been set, enter the password to access the tools and application settings.
Check Internet connection
If the device is connected to the Internet, the Synchronize button is present in the toolbar at the bottom of the screen. Launch a synchronization to validate the connection. In case of synchronization error, an error message will appear. This is generally a network configuration problem.
In case of network problems, please contact your IT department to request authorization for the following URLs:
**.touchify.io, .touchify.app, .blob.core.windows.net,.table.core.windows.net
Close the application
If you want to close the locked application and access the operating system, open settings from the button at the top left of the screen then click Close application.
With a keyboard, ALT + F4 also allows you to close the application.
Kiosk Mode
Caution, in secure kiosk mode, the operating system interface may be disabled, in which case you will need a keyboard.
Use CTRL + SHIFT + ESC to open task manager or CTRL + ALT + DELETE.
If you want to restore the operating system interface, disable kiosk mode from the application settings, System Settings section.
Reset the application
From settings
Access the application settings, Synchronization section, then select Delete data. The application will be reset and will need to be reconnected.
From the system
Delete the Touchify Player application data.
Windows, Linux, MacOS
Close the application and open the file explorer. Access the application data folder and delete the folder. Once the folder is deleted, restart and reconnect the application.
# Windows
%APPDATA%\co.touchify.player
# Linux
~/.config/co.touchify.player
# Mac OS
~/Library/Application Support/co.touchify.player
If the graphical interface is disabled, use Ctrl+Shift+Esc to open task manager then launch file explorer: File > Run > explorer.exe
After a system reset, the device has not been disconnected, it will need to be manually removed from the screen list in Touchify Publisher.
Android
Access Android settings, Applications section. Select Touchify Player then Delete application data.
Contact us
In case of problems, please contact support.